New Clients

Request an Appointment
To request an appointment, please call us at 972-727-2020. Once you have scheduled an appointment, please fill out the “new patient registration” packet. Once complete, you may either email, fax, or bring the new patient paperwork with you to your scheduled appointment.

New Patient Registration CAER Patient Registration VEI Brochure

What to Bring to Your Initial Visit:
Please arrive 10-15 minutes prior to your scheduled examination time so that we can complete the new patient check-in process. For the safety of our patients and clients, all animals MUST be restrained by a leash, or be in a pet carrier.

Please bring the following items with you for your pet’s first appointment:

  • The completed new patient registration forms (if you have not already completed and sent prior to your appointment)
  • Please list all medications and nutritional supplements your pet is currently receiving for eye problems as well as for general medical problems. If your pet is currently receiving medications for an eye problem, please bring those medications with you to your appointment.
  • Please bring the patients medical history and health records, including laboratory results, x-rays, etc. (If you have not had these sent by your primary veterinarian).

All patients are examined using slit lamp biomicroscopy, indirect ophthalmoscopy, tonometry, and other diagnostic tools as needed for each patient.

Our focus:

Vision
At Veterinary Eye Institute, our goal is to provide treatment recommendations that will provide your pet with life long vision.

Pain control
You don’t want your pet to suffer, and neither do we. Veterinary Eye Institute will do everything possible to make sure that your pet is free of ocular pain.

You
We understand how stressful it is to have a pet with a visual disability. We will help you through this trying time with compassion and support.

What to expect during your visit:

We want to make your visit as easy on you and your pet as possible. This means you can expect:

Punctuality
No one likes having to wait at a doctor’s office. Long wait times are stressful for you and your pet. We will strive to honor your scheduled appointment time. However, emergencies do arise and some patients require more extensive care than others. This means that occasionally you may experience a wait. When this occurs, we appreciate your patience.

Gentle Examination
We are dedicated to performing gentle examinations on every patient. Fortunately, an eye exam is non-invasive and only requires a few diagnostic tests (Schirmer tear test, fluorescein staining, and tonometry reading) and the use of various lights and equipment to look closely at your pet’s eyes.

Communication
Clear and consistent communication is a fundamental part of our practice. Not only will we take the time to explain your pet’s eye condition and recommended therapies in a way that you understand, but we will also make sure your primary veterinarian is informed of our recommendations.

Payment Policies:

Veterinary Eye Institute is committed to providing the highest standards of eye care for your pet. As a leading specialty center, VEI provides you and your pet the experience and knowledge of our highly skilled board-certified ophthalmologists, an experienced and compassionate medical team, as well as the industry’s most advanced medical technologies. Our fees are usual and customary for the kind of specialized services we provide. We at Veterinary Eye Institute understand you want what is in the best interest of your pet and sometimes the costs associated with specialty care can be difficult to understand. We want to make your visit as easy as possible and will take the time to explain your pet’s eye condition and recommended therapies in a way that you understand.

Accepted Forms of Payment
While our hospital does not offer in-house payment plans, we do accept the following forms of payment: Cash, debit card, MasterCard, Visa, Discover, and American Express. We also accept CareCredit, a convenient medical financing plan that allows qualified applicants to divide payments over several months. Please note we do not accept checks at this time.

Hospital Admittance
If your pet is admitted for surgery, treatment, or diagnostic testing, you will be required to leave a deposit and payment in full is due at the time of patient discharge.

Pet Insurance
While we still require you to pay your pet’s medical bill directly to Veterinary Eye Institute at the time of services rendered, we are happy to help with any of the necessary paperwork that will streamline the reimbursement process from your pets insurance provider.

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